Terms and Conditions

A deposit of £80 is required to secure your booking. However, if your stay is within 30 days from the date the booking is made, the full balance is payable at the  time of  booking. Your deposit can not be returned if you fail to pay the balance when it  is due (and the booking may be lost).

If your stay is less than 30 days away, full payment is due at the time of   booking. If you’ve booked well in advance and paid a deposit, the balance is payable no less than 30 days before the date of your stay. We’ll send you a reminder a week before it’s due,  but ultimately it’s your responsibility to ensure payment is made on time. 

Covid-19 money back guarantee

We want our guests to have confidence to book their stay so we are offering a full refund or re-book for a future date if Government restrictions prevent guests from coming due to the virus. The refund will be given within 7 days of cancellation. For anyone already booked via Canopy and Stars their deposit can be returned to the original payment method or as a Canopy and Stars Gift Voucher. 

Under other circumstances cancellation should be made in writing to linda@denbythestream.co.uk. Once  we have confirmed receipt of the cancellation we will do our best to re-book your dates so we can refund some or all of your deposit.

If you have to cancel and your intended stay is still more than 30 days away, you will  be fully refunded.

If you have to cancel and your intended stay falls within 30 days, we will always   endeavor to re-book the entire period of your stay when a full or pro-rata refund will be   offered. Unfortunately, within the 30 days a full refund can not be offered unless we   manage to re-book. 

If you cancel within 24 hours of making your booking you will be fully refunded (unless  your booking was made within 48 hours of your intended stay).

Covid-19 postponement Guarantee 

If your stay is cancelled due to Government restrictions  and you still want to come, we can postpone your stay to a future date .

In certain circumstances, if you are unable to come on the dates you've booked and your stay is more than 30 days away  we may be able to postpone your stay with us and re-book a suitable date in  the future.

In these circumstances please get in touch, we always try to be as flexible as possible.

The Den has been built to provide comfortable off-grid accommodation for two adults (sorry, no children under 18) and up to two dogs. There is no wifi, mains water or drainage and electricity is from one solar panel. There is a good phone signal (under usual circumstances). Bed linen and towels are provided, cooking facilities and utensils, wood and charcoal, washing up bowls and liquid, shower and hand gel are all provided. The off-grid shower room/compost toilet is attached to the main part of the Den.

The Den is built on a slope and has been left mainly natural for the wildlife which shares the land. Consequently the land can be slippery or may have obstacles on the trail down by the stream. There are several steps to access the stream. The area around the Den is fenced with stock fencing. Dogs may roam free but need to be kept on a lead when you go through the gate leading to the stream.  Please see 'In the Den' for a comprehensive list of what's provided.