A deposit of 20% is required to secure your booking. However, if your stay is within 30 days from the date the booking is made, the full balance is payable at the time of booking. Your deposit can not be returned if you fail to pay the balance when it is due (and the booking may be lost).
If your stay is less than 30 days away, full payment is due at the time of booking. If you’ve booked well in advance and paid a deposit, the balance is payable 4 weeks before the date of your stay. We’ll send you a reminder a week before it’s due, but ultimately it’s your responsibility to ensure payment is made on time.
Covid-19 money back guarantee
We want our guests to have confidence to book their stay so we are offering a full refund or re-book for a future date if Government restrictions prevent guests from coming due to the virus. The refund will be given within 7 days of cancellation. For anyone already booked via Canopy and Stars their deposit can be returned to the original payment method or as a Canopy and Stars Gift Voucher.
Under other circumstances cancellation should be made in writing to denbythestream.co.uk. Once we have confirmed receipt of the cancellation we will do our best to re-book your dates so we can refund some or all of your deposit.
If you have to cancel and your intended stay is still more than 30 days away, you will be fully refunded.
If you have to cancel and your intended stay falls within 30 days, we will always endeavor to re-book the entire period of your stay when a full or pro-rata refund will be offered. Unfortunately, within the 30 days a full refund can not be offered unless we manage to re-book.
If you cancel within 24 hours of making your booking you will be fully refunded (unless your booking was made within 48 hours of your intended stay).
Covid-19 postponement Guarantee
If your stay is cancelled due to Government restrictions and you still want to come, we can postpone your stay to a future date .
In certain circumstances, if you are unable to come on the dates you've booked and your stay is more than 30 days away we may be able to postpone your stay with us and re-book a suitable date in the future.
In these circumstances please get in touch, we always try to be as flexible as possible.