A non-refundable deposit of 25% (see Refunds Policy) is required to secure your booking. However, if your check-in date is within 10 weeks from the date the booking is made, the full balance is payable at the time of booking. You may lose your deposit and the booking if you fail to pay the balance when it is due.
Full payment is due at the time of booking if your stay begins less than 10 weeks ahead. If you’ve booked well in advance and paid a deposit, the balance is payable 10 weeks before the date of your stay. We’ll send you a reminder a week before it’s due, but ultimately it’s your responsibility to ensure payment is made on time.
Cancellation should be made in writing, receipt of which has been confirmed by us. Once we have confirmed receipt of the cancellation we will do our best to re-book your dates so we can refund some or all of your deposit.
If you have to cancel and your check-in date falls within 10 weeks, a full refund can not be offered unless we manage to re-book the entire period of your stay, which we will always endeavor to do. Otherwise we can refund on a pro rata basis (i.e. you book 3 nights and we re-book 2 of those dates, we refund you 2 nights' stay).
If you cancel within 24 hours of making your booking you will be fully refunded (unless your check-in date is within 48 hours of making your booking).
In certain circumstances, if you are unable to come on the dates you've booked and the check-in date is more than 45 days away, we may be able to postpone your stay with us and re-book a suitable date in the future with no extra charge.
In these circumstances please get in touch.