Terms and Conditions

For Stay only at Den by the Stream  or Fully Immersive Therapy Retreat week

 A deposit of £100 is required to secure your booking.   However, if your stay is within 14 days of the date the booking is made, the full balance is payable at the time of booking. Your deposit can not be returned if you fail to pay the balance when it is due (and the booking may be lost).

 For Stay only at Den by the Stream or Fully Immersive Therapy Retreat week

 If your stay is less than 14 days away, full payment is due at the time of booking. If you’ve booked well in advance and paid a deposit, the balance is payable no less than 14 days before the date of your stay. We’ll send you a reminder a week before it’s due, but ultimately it’s your responsibility to ensure payment is made on time.

 For Stay only at Den by the Stream

If you have to cancel your booking and your intended stay is still more than 14 days away, you will be fully refunded. If you have to cancel and your intended stay falls within 14 days, we will always try to re-book all or some of the dates of your stay when a full or pro-rata refund will be offered. Unfortunately, within the 14 days a full refund can not be offered unless we manage to re-book the dates that have previously been blocked out for you. If you cancel within 24 hours of making your booking you will be fully refunded (unless your stay is less than 48 hours away). 

For Fully Immersive Therapy Retreat week

If you have to cancel your booking and your intended stay is still more than 14 days away, you will be fully refunded. If you have to cancel and your intended stay  is less than 14 days away, we will always try to re-book the dates of your stay and will offer you a full  refund if we're successful.  We will however refund the full amount for the therapy sessions  if cancellation is confirmed within 2 days of your stay.

 The Den has been built to provide comfortable off-grid accommodation for two adults (sorry, no children under 18) and up to two dogs. There is no wifi, mains water or drainage and electricity is from one solar panel. There is a good phone signal (under usual circumstances). Bed linen and towels are provided, cooking facilities and utensils. Logs and charcoal is provided,  however, if there will be a charge for any extra you request. Washing up bowls and liquid, shower and hand gel are all provided. The off-grid shower room/compost toilet is attached to the main part of the Den. Water for the shower can be heated through exposure to the sun or kettle on the stove and topped up with cold. There is a temperature display on the shower pump. Please do not use stream water as the quality can not be guaranteed and also it may block the filter on the pump.
 

The Den is built on a slope and has been left mainly natural for the wildlife which shares the land. While guests are welcome to use the meadow and woodland beside the stream, we wish to highlight that these areas are the habitat of wildlife and remain largely in their natural state. Animals, vegetation, and the weather constantly change the conditions in these areas, consequently the land can be slippery or may have natural hazards or obstacles, particularly on the trail down by the stream and woodland walk. Guests who wish to enjoy these natural areas do so at their own risk.
 

While the stream is fully visible from the raised decking area, access down to the stream is via steps. The area around the Den is fenced with stock fencing. Dogs may roam freely but need to be kept on a lead after going through the gate leading to the stream. Please ensure you clean up after your dog.

 Please see 'In the Den' for a comprehensive list of what's provided. 

Thank you!