Privacy Policy: Den by the Stream
1. Introduction
We are committed to protecting your personal data. This policy explains how we collect and
use information when you book a stay at Den by the Stream
2. Information We Collect
We collect personal information necessary for your booking, including:
Identity Data: Names and contact details of guests.
Booking Details: Arrival/departure dates, pet information, and special requests.
Financial Data: Payment methods, typically handled by secure third-party
processors.
Technical Data: IP address and cookies if visiting our website.
3. How We Use Your Data
We use your information to:
Process bookings and manage your stay.
Respond to enquiries and send booking confirmations.
Comply with legal obligations (e.g., tax records for HMRC).
Send marketing communications (if you have consented).
4. Data Sharing
We do not sell your data. We may share information with:
Trusted third parties providing booking services.
Legal authorities if required.
5. Data Security & Retention
We take reasonable steps to protect your data. We retain your data only for as long as
necessary to fulfil the purposes of your stay and meet legal obligations, typically keeping
financial records for six years.
6. Your Rights
Under GDPR, you have the right to access, correct, or request the deletion of your personal
data. You can also withdraw consent for marketing at any time.
7. Contact Us
For any questions, please contact: Linda Howard at linda@denbythestream.co.uk